Real humans, fast answers. Most issues are covered below — and we're an email away.
Email hello@ranvedix.com — we aim to reply within one business day. Include your connection ID (from the connection page) and we’ll get straight to it.
Meta won't reconnect a WhatsApp Business Account that already has a payment method attached via another platform. Detach it in Meta Business Settings (or use a different WABA), then retry.
The number needs real prior activity in the WhatsApp Business app — send and receive a few messages from the phone first, then onboard again.
Ranvedix is message-blind — we never store your chats; they arrive at your Webhook Override endpoint and live on your side. For Coexistence, Meta syncs recent history from the phone shortly after connecting — keep the Business app online while it catches up.
Open the connection and run diagnostics. The most common cause is an invalid/expired token — re-authorize the number via Embedded Signup. Onboarding failures now show a plain-language reason in your activity feed.